Thank you for shopping at Orestitch.
We are committed to providing high-quality, fashion-forward products that are carefully inspected by our QA team before shipping. If you are not fully satisfied with your purchase, we are here to help.
1. Return Eligibility
Most items purchased from Orestitch are eligible for return within 30 days from the date you receive the final package of your order, except for items listed below.
To be eligible for a return, items must meet all of the following conditions:
Items must be unused, unworn, unwashed, and undamaged
All original tags, labels, and packaging must be intact
Items must be returned in the same condition as received
Proof of purchase (order confirmation) must be provided
If returned items do not meet these conditions, the return may be rejected or partial deductions may apply.
2. Non-Returnable Items
The following items are final sale and not eligible for return or refund:
Clearance / Sale items
Free gifts or promotional items
Swimwear (unless defective or incorrect item received)
Underwear and intimate apparel
Swimwear is only eligible for return if it is defective, damaged, or incorrect. In such cases, please contact us with clear photo evidence.
3. Return Process
To initiate a return, please follow these steps:
Contact our customer service team and submit a return request
Wait for return authorization and instructions from our team
Properly pack the item to ensure it is protected during transit
Ship the item back using a trackable shipping method
Returns sent without prior authorization will not be accepted or processed.
4. Return Shipping Cost
Customers are responsible for return shipping costs unless the item received is defective or incorrect
Shipping fees are non-refundable
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking
5. Refund Policy
Once your return is received and inspected:
You will receive a confirmation email regarding approval or rejection of your refund
Approved refunds will be issued to your original payment method
Refunds are typically processed within 7 business days after approval
Depending on your bank or payment provider, additional processing time may be required
If your refund is delayed, please check with your payment provider first.
6. Order Cancellation
Orders can be cancelled within 24 hours of purchase for a full refund
If the order has already been processed or shipped, it cannot be cancelled
To request cancellation, please contact customer support as soon as possible
7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item:
Please contact us within 48 hours of delivery
Provide clear photos of the issue and packaging
We will offer a replacement, refund, or other solution depending on the situation
8. Contact Us
If you have any questions about returns or refunds, please contact our support team:
Email: service@orestitch.com
We are always happy to help and aim to resolve all issues as quickly as possible.